01.

Trauma-Informed Hospitality™

The first trauma and gender-based violence specific certification built for hospitality teams.Online certification + live team experience for hospitality properties ready to strengthen guest trust, staff judgment, and prevention-focused service.

For less than one influencer stay, certify 10–20+ staff

• Request Pilot Information

• Arrow Right

02.

embodied memories that send strong signals to return.

Hotels unlock new revenue when guests feel psychologically safe enough to return.Trauma-Informed Hospitality™ helps turn the smallest moments of service into the antithesis of trauma: pacing, autonomy, informed choice, and embodied experiences that send strong signals to return.

• Arrow Left
• Arrow Right

03.

We Operationalize Awareness

We start with foundations in trauma and gender-based violence — but we are not here only to get fluent in the language of trauma.Beyond awareness, we help teams embody trauma-informed care inside the real conditions of hospitality service.The result: a trauma-informed hotel, residence, or mixed-use environment — a psychologically safer place to stay, work, gather, and return.

• Arrow Left
• Arrow Right

04.

Visibly Ethical. Prevention-Focused Properties.

We have seen law firms evolve toward public branding around sexual assault litigation and survivor advocacy.That tells us something important: institutions are no longer being judged only by the conduct of an individual bad actor. They are being scrutinized for the conditions around harm.

Trauma Literacy
↓
Better Operational Judgment
↓
Exercise Reasonable Care
↓
Fewer Preventable Harms

• Arrow Left
• Arrow Right

05.

Jessica Muñoz, LMHCFounder & Lead Trainer, Trauma-Informed Hospitality™

“I worked every front-of-house position before I became a trauma therapist. Now I’ve built Trauma-Informed Hospitality™ — a certification that actually operationalizes awareness.Trauma-Informed Hospitality™ is survivor designed and delivered.”— Jessica Muñoz, LMHCTrauma-Informed Hospitality™ was written and developed at the intersection of clinical rigor, lived experience, gender-based violence expertise, and hospitality operations.Jessica’s hospitality background includes Soho House New York in the early 2000s, nearly ten years as a maître d’ in Manhattan fine dining, and the opening team of The Angler’s Boutique Resort in Miami Beach.Today, Jessica owns a private psychotherapy practice where she delivers evidence-based trauma therapy five days a week.

• [View Clinical Bio]

• Arrow Left
• Arrow Right

06.

Our Why

Hear the founder’s voice on why Trauma-Informed Hospitality™ exists — and why hospitality needs to move beyond awareness into prevention.

• Arrow Left
• Arrow Right